FAQ
The warranty is two years after purchase.
If you have bought a used Autran & Viala, the 2-years warranty will be transferred. Yet in such a case we check if the watch was treated appropriately and inform you about the acceptance of a warranty issue. Even after the warranty has expired we do our utmost to help our customers as rapidly and inexpensively as possible. We are always eager to serve our customers in word and deed.
For orders from outside the EU the V.A.T. is reduced automatically from the price.
If you buy a watch at our premises in Pforzheim and you want to refund the V.A.T. we charge 45€ handling fee.
We ship after 1-2 weeks after receipt of your order and payment.
Customs duties / taxes are not included in the shipping costs. The shipping company (Fedex or DHL) may send you a separate duty and tax invoice.
You can chose between paying via bank transfer or paypal.
If you buy your watch at our premises in Pforzheim we only can offer cash payment.
We ship our watches with Fedex and DHL. When sending the watches we always tell you the tracking number so that you can check the status of your shipment permanently.
Of course you can send the watch back to us within 2 weeks. If the watch is in new condition as well as without any damages we will refund you the total amount after receipt of the watch.